Refund & Return Policy
Effective Date: August 14, 2026
Last Updated: August 14, 2026
At Quick Print Assists, we want customers to feel confident when purchasing printers, ink, toner, and other printing products from us. This Refund & Return Policy explains the conditions and procedures for requesting a return, replacement, cancellation, or refund.
This policy applies to eligible purchases made through www.quickprintassists.com and shipped within the United States and Canada.
1. Return Eligibility
Eligible products may be returned within 30 days of delivery, subject to the conditions outlined in this policy.
To qualify for a return, the product should generally:
- Be returned within 30 days of confirmed delivery.
- Be in its original condition.
- Include the original packaging, accessories, manuals, components, and other items supplied with the product.
- Include proof of purchase or a valid Quick Print Assists order number.
- Not show signs of misuse, accidental damage, unauthorized modification, or improper handling.
We reserve the right to inspect returned products before approving a refund or replacement.
2. How to Request a Return
Before sending a product back, please contact us at:
✉️ support@quickprintassists.com
Please provide:
- Your full name
- Order number
- Product being returned
- Reason for the return
- Photographs of the product and packaging when requested
- A description of any damage, defect, or incorrect item received
Our team will review your request and provide return instructions if the product is eligible.
Please do not send a product back without first contacting us and receiving the applicable return instructions.
3. Return Period
Return requests should be submitted within 30 days from the date the product is delivered.
Requests received after the applicable return period may not be eligible for return or refund, except where required by applicable law or covered by another applicable warranty.
4. Non-Returnable Products
Certain products may not be eligible for return for safety, quality, or resale reasons, except where the product arrives damaged, defective, incorrect, or applicable law requires otherwise.
Non-returnable items may include:
- Opened or used ink cartridges
- Opened or used toner cartridges
- Consumable products with broken or removed seals
- Products damaged through misuse or improper handling
- Products with missing components or accessories
- Products altered or modified after delivery
- Items marked as final sale or non-returnable before purchase
Any applicable return restrictions should be reviewed before opening or using consumable products.
5. Damaged Products
If your order arrives damaged, please contact us promptly after delivery.
To help us review the issue, we may request photographs showing:
- The damaged product
- Original packaging
- Shipping box
- Shipping label
- Visible damage to the package
Please retain the product and all original packaging until your claim has been reviewed.
Depending on the circumstances and product availability, an eligible claim may result in a replacement, refund, or another appropriate resolution.
6. Defective Products
If you believe a product is defective, contact us with your order number and a description of the issue.
We may request additional information or reasonable troubleshooting steps to help determine whether the issue relates to product configuration, compatibility, setup, or a potential product defect.
Where applicable, certain defects may also be covered by a manufacturer’s warranty and may require service directly through the applicable manufacturer or warranty provider.
Your statutory consumer rights are not affected where applicable.
7. Incorrect Product Received
If you receive a product different from what you ordered, please contact us promptly.
Provide your order number and photographs of the product received. Once the issue is verified, we will provide appropriate instructions for returning the incorrect item and resolving the order.
For verified fulfillment errors caused by us, customers will not be responsible for reasonable return shipping costs associated with returning the incorrect product.
8. Missing Items
If an item is missing from your shipment, check the shipping confirmation first, as some orders may arrive in multiple packages.
If the shipment appears complete but an item is missing, contact us with your order number and details of the missing product.
We will review the order and shipping information before determining the appropriate resolution.
9. Return Shipping Costs
Responsibility for return shipping depends on the reason for the return.
If the return results from a verified error on our part, such as receiving an incorrect or damaged product, we will provide appropriate return instructions and cover reasonable return shipping costs where applicable.
For returns based on customer preference, ordering the wrong product, incompatibility that was accurately disclosed before purchase, or other customer-initiated reasons, the customer may be responsible for return shipping costs.
Any applicable return shipping requirements will be communicated when your return request is approved.
10. Returning Your Product
Products should be packaged securely to prevent damage during return transportation.
Whenever possible, use the original product packaging and shipping materials.
Customers should follow the return instructions provided by Quick Print Assists. We are not responsible for products returned to an incorrect address or without following the provided return procedure.
We recommend retaining applicable return tracking information until your return has been completed.
11. Return Inspection
After an eligible return is received, we may inspect the product and packaging.
We may review:
- Product condition
- Original packaging
- Accessories and components
- Serial numbers, where applicable
- Evidence of damage or misuse
- Whether the returned item matches the original order
A refund may be reduced or denied where permitted by law if a product is materially damaged, incomplete, altered, or returned in a condition inconsistent with the applicable return requirements.
12. Refunds
Once an eligible return has been received and approved, we will process the applicable refund.
Approved refunds will generally be issued to the original payment method used for the purchase.
After we process a refund, additional time may be required for your bank, card issuer, or payment provider to post the funds to your account.
Processing times vary by financial institution and are outside our direct control.
13. Original Shipping Charges
Original shipping charges, expedited delivery charges, customs-related charges, and similar fees may be non-refundable unless:
- The return resulted from an error on our part;
- The product arrived damaged or incorrect and the applicable circumstances qualify for reimbursement; or
- Applicable law requires otherwise.
14. Exchanges and Replacements
Where appropriate and subject to availability, we may offer a replacement instead of a refund.
If the requested replacement product is unavailable, we may offer an alternative resolution or issue an applicable refund.
Please contact us before returning a product for replacement.
15. Order Cancellations
If you need to cancel an order, contact us as soon as possible at support@quickprintassists.com.
We will make reasonable efforts to accommodate cancellation requests before an order enters processing or shipment.
Once an order has been processed or shipped, cancellation may no longer be possible. You may need to wait until the product is delivered and then request an eligible return under this policy.
16. Refused and Undeliverable Shipments
Orders returned to us because of an incorrect or incomplete shipping address, repeated unsuccessful delivery attempts, refusal of delivery, or another customer-related delivery issue may be subject to applicable shipping or return costs.
Any eligible refund will be determined after the returned shipment has been received and reviewed.
17. Canadian Returns
Customers in Canada may request eligible returns according to the same general return process described in this policy.
For customer-initiated international returns, customers may be responsible for applicable return shipping, customs, brokerage, duties, or other charges unless the return resulted from a verified error on our part or applicable law requires otherwise.
Customers should contact us before returning any Canadian order so that we can provide the appropriate instructions.
18. Manufacturer Warranty
Some products may include a manufacturer’s warranty.
Manufacturer warranties are subject to the applicable manufacturer’s own terms, eligibility requirements, exclusions, and claim procedures.
A manufacturer’s warranty is separate from the Quick Print Assists return period. After our applicable return period has ended, an eligible product issue may need to be handled through the applicable manufacturer or warranty provider.
19. Abuse of Return Policy
We reserve the right to review or refuse return requests where there is reasonable evidence of fraud, return abuse, product substitution, intentional damage, or other misuse of our return process, subject to applicable law.
This provision does not limit any non-waivable consumer rights.
20. Consumer Rights
Nothing in this Refund & Return Policy is intended to restrict rights that customers may have under applicable consumer protection laws in the United States or Canada.
Where applicable law provides rights or remedies that cannot legally be excluded or limited, those rights will continue to apply.
21. Changes to This Policy
We may update this Refund & Return Policy from time to time to reflect changes to our business practices, products, shipping arrangements, or legal requirements.
Any changes will be reflected by updating the Last Updated date at the top of this page.
The policy applicable to a return will generally be the version in effect when the relevant order was placed, subject to applicable law.
22. Contact Us
For questions about returns, refunds, replacements, damaged products, or order cancellations, please contact:
📍 Quick Print Assists
17807 Lakecrest View Dr #1205
Cypress, TX 77433
United States
✉️ Email:
support@quickprintassists.com
🌐 Website:
www.quickprintassists.com